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Effective Date: March 28, 2009

Online Privacy

We´ve all heard about it, were all concerned about it: Online Privacy! But just what is Online Privacy? At Signal Marine, we believe that the issues of online privacy and security go far beyond simply protectingcustomer credit card numbers from hackers, and not SPAM mailing our customers.We strongly believe that the privacy policy and associated practices of acompany reveal the true character of that company.

We hope that you find this document helpful and informative, if you have any questions regarding what is contained within it, please don´t hesitate to send us an email to

The Information We Collect

Your privacy is extremely important to us. In the normal operation of our business we collect personally information about you. This statement is a full and complete disclosure about the information we collect and how it might be used. This notice of disclosure regarding our information collection policy applies to all information collected or submitted on any Signal Marine websites as identified above. Signal Marine (Signal Group LLC) is the sole owner of information collected on our websites. We do not sell, rent or share thisinformation in ways that are different from what is disclosed in thisstatement.

IP Addresses and Header Information

A Web cookie, is a parcel of text sent by a server to a web browser and thensent back unchanged by the browser each time it accesses that server. HTTPcookies are used for authenticating, tracking, and maintaining specificinformation about users, such as site preferences and the contents of their electronic shopping carts. The cookie that is tracked is not tied to yourpersonally identifiable information.

We log information site-wide regarding visitor IP addresses. This informationis contained in the HTTP Header and is passed to us each time you request apage or image from one of our sites. It is essentially your address, and letsus know where to send the page or image that was requested. This address doesnot track any personal information and is reset when you restart your browser.

There is no personal information gathered by us, or passed to us by the HTTPheader.

Personal Information (About You)

Signal Marine collects personal identifiable information (PII) about consumersin a variety of ways:

Through a variety of response forms and email links on its websites. Such aswhen you register for an account, "contact us" or using our"tell a friend" feature. These resources help you get in touch withus for a variety of reasons. In the case of response forms, fields not criticalto the processing of the form are made optional. You could expect to see thefollowing personally identifiable information collected on one of these forms:

º Your name
º Your email address
º Your telephone number (possibly multiple numbers)
º Your zip code

At the point of sale we collect all information necessary to the processing ofthe order being placed. Specifically, the Personally Identifiable data wecollect is:

º Your name
º Your email address
º Your telephone number (possibly multiple numbers)
º Your address (possibly multiple addresses)
º Your financial information (such as credit card number)

Through our newsletter and special offers email sign up, the Personally Identifiable data we collect is:

º Your email address

Through response forms offered to give consumers an opportunity to take part ina variety of contests and incentives. You could expect to see the following personally identifiable information collected on one of these forms:

º Your name
º Your email address
º Your telephone number (possibly multiple numbers)
º Your zip code


AA cookie is a small text file that you may allow us (via your web browser settings) to place on your hard drive. Although this sounds strange at first,it is really not dangerous at all and doesn´t endanger your privacy, your computer or the personal information stored there. Lets take a look at why:


What you have just seen is a typical cookie from an website.  You probably have dozens of cookies on your computer just like this one, from sites you have visited. No web server on the Internet can retrieve cookie information unless they are the one that put it there. Our cookies may be tied to your personally identifiable information, however at no point do we store password information within a cookie.

What we use cookies for is described below.

The Way We Use Information

Now that weve discussed the information we collect about you, you´re probably wondering what we do with it all. Allow us to take a few moments and answe rthis very important question.

IP Addresses and Header Information

Although the information passed to us in an HTTP header is of a non-personal nature, many of the things we can track are vital to our ability to bring you ahigh quality website that you can enjoy and navigate easily.
Some of the ways we use the information we gather from headers are:

· We compile and analyze log file data to gain a cross-section representation of our visitors. This allows us to build websites that suit the needs of our customers based on their unique browser, operating system and screen resolution choices.

· We compile and analyze log file data to show us where our visitors come from.This information helps our marketing department invest our time and resourcesin only the most cost effective and efficient advertising initiatives.

· We use the visitors IP Address as a temporary identifier to store the historyof the visit and the contents of the visitors shopping cart.

Personal Information

Signal Marine uses the personal information it collects about its visitors andabout people other than its visitors, in very specific and meaningful ways thatdirectly relate to the manner in which it was received. Below are detailed theways that we use information:

· If a visitor emails us regarding an issue, our staff will reply to the emailwith the intention of providing the information requested by the visitor. Oncethe question or request for information is resolved, the visitor email will bearchived for up to 1 year and then destroyed. At no time are the emailaddresses in this group sold, or used for any other purpose whatsoever. If thatvisitor were to email us and include personally identifiable information aboutanother person, that other persons information would likewise be used for thepurpose at hand and ultimately destroyed.

· If a visitor fills out one of our response forms regarding a question orrequest for information, our staff will reply to the request via email orphone, depending on the customers wish (as specified in the form.) Once thequestion or request for information is resolved, the visitors response formdata will be archived for up to 1 year and then destroyed. If a response formcontains a checkbox option for inclusion in future promotional mailings, andthe user hasn´t opted out of the check-box, the customers information will belogged in our promotional email database. If not, we will at no time use thecustomers information for any other purpose whatsoever. For details of our policyregarding acceptable uses of visitor email addresses, please see below.

· The information collected at the point of purchase from a visitor is used byus to efficiently and effectively fulfill that order to the customer. We alsolog the customers acceptance of our sales terms, if applicable. Making apurchase from a Signal Marine website will cause you to receive severalfunctional and necessary emails which are detailed below. A customer may alsoreceive a phone call as a result of an order to verify essential information.Such as credit card billing address information used for transactionverification.

· We use 3rd party service providers to administer financial transactions andshipment of purchased products. It is necessary for us to provide thesecompanies with your personally identifiable information in order to fulfill therequested purchase and or services. These 3rd party providers are prohibitedfrom using your personal information for any secondary purposes.


Signal Marine uses cookie technology in several ways that do not abuse thetrust or confidence of our visitors. These ways are detailed as follows:

· We set cookies on certain pages where we make use of JavaScript pop-upwindows to determine whether or not a visitor has been prompted by a particularwindow. This increases visitor satisfaction because it means we dont make youlook at a pop-up window more than once per visit.

· We set cookies to recognize a returning visitor. This allows us to maintainyour individual settings, if applicable.

Signal Marine does not require cookies and if you reject our cookie you maystill use our site. The only drawback is that your experience will be lessconvenient and personalized.

Some of our business partners (e.g., advertisers) use cookies on our site. Wehave no access to or control over these cookies.

This privacy statement covers the use of cookies by Signal Marine only and doesnot cover the use of cookies by any business partners.

Signal Marine Customer E-mail Policy

One of the most widely discussed facets of online privacy deals withunsolicited email messages affectionately known as SPAM. Signal Marine does notSPAM its customers and recognizes that SPAM is a harmful and unwanted nuisance.We do, however, send email messages to our customers under certaincircumstances and would like to explain the rules that govern our decision todo so.

Email Messages Resulting From an Order

· A customer who orders product from us online (as opposed to phoning theirorder into our call center) will receive an email confirmation within a fewmoments that their order was successfully processed by our shopping cart. Thisadditional mailing is the only way in which orders placed online and offlinediffer.

· A customer who places an order with us is agreeing to receive a certainnumber of informational emails that we feel are a critical part of a confirmedorder. The number of e-mails we send are the absolute minimum that we need tosend to satisfy our needs, including shipping & tracking confirmation andthe provision of a sales receipt to the customer.

· If the customer chooses to unsubscribe they will not receive any more directe-mails. Unless they purchase another product from us. Removal from the emailmailing list can be accomplished after any mailing by following the unsubscribeinstructions included with the mailing or logging into their Signal MarineAccount.

Email Messages Resulting From Newsletter Sign Up

· When you place an order or sign up for our newsletters and special offersemails you will receive occasional emails sent by us. You may opt-out of theseoptional communications at any time by accessing your account online andchanging preferences or by unsubscribing directly from the email communicationsthemselves. We do not share your email address with any outside parties;however, we do send promotional offers on behalf of our partners.


· If you choose to use our referral service to tell a friend about our site, wewill ask you for your friend’s name and email address. We will automaticallysend your friend a one-time email inviting him or her to visit the site. SignalMarine does not store this information and the email is for the sole purpose ofsending this one-time email.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correctuse of information, we have put in place appropriate physical, electronic, andmanagerial procedures to safeguard and secure the information we collectonline.

· In many cases, we verify the accuracy of the individually identifiableinformation by contacting our customers and confirming the information we haveafter an online sale. This process covers all of our individually identifiableinformation that is collected and stored because all of this type ofinformation is sales related.

· We utilize SSL Encryption technology to protect your online order andpersonal information from theft and misuse when you are connected to our secureserver. VeriSign digitally signs their secure Internet servers, so you can besure we are who we represent ourselves to be. Our 128-Bit SSL encryptioncertificate is provided by GeoTrust online security providers. For moreinformation regarding the validity of our SSL certificate, you may click on theGeoTrust logo below.

· Our Servers are locked at all times and are only accessed by properly authorized staff.

· Please be aware that certain communications, namely email and telephoneconversations are not protected by SSL encryption and third parties mayunlawfully intercept or access transmissions or private communications.

· Although we use practices equal to or exceeding industry standard to protectyour privacy, "perfect security" simply does not exist on theInternet. Personally identifiable information from your communications sent tous via an unsecured means (such as email) may be intercepted by a third partyand may not remain secure.

Legal Disclaimer

· Please be aware that we may be required to disclose information about you tothe government or third parties under certain circumstances as required by lawsuch as to comply with a judicial proceeding, court order or subpoena. Wecooperate fully with all law enforcement inquiries and with all third partiesto enforce their intellectual property or other rights. Further, we can (andyou authorize us to) disclose any information about you to law enforcement orother government officials to the extent required to comply with the law.

Our Employees and Your Privacy

Of course we realize that any policy or set of procedures is only as good asthe men and women who implement it. Signal Marine has a well-trained,professional staff that is committed to your satisfaction. We recognized earlyhow important the issue of privacy would be to our customers and implemented anemployee privacy awareness program that has had great results. Each of ouremployees has read and fully understands the implications of this document andis committed to making our company a safe and customer-friendly place to dobusiness.

External Links

Our websites may contain links to other destinations on the World Wide Web.Please be aware that Signal Marine has not reviewed and is not responsible forthe privacy practices of other companies.

Our Commitment To Children´s Privacy

We understand that protecting the privacy of the very young is especiallyimportant. For that reason, we do not collect or maintain information at ourwebsite from those we actually know are under 18, and no part of our website isstructured to attract anyone under 18.

Changes to this Policy

If we decide to change our privacy policy, we will post those changes to thisprivacy statement, the homepage, and other places we deem appropriate so thatyou are aware of what information we collect, how we use it, and under whatcircumstances, if any, we disclose it. We reserve the right to modify thisprivacy statement at any time, so please review it frequently. If we makematerial changes to this policy, we will notify you here, by email, or by meansof a notice on our homepage.


If a user chooses to submit a testimonial the following personal informationwill be displayed with their posting (example: first name, last initial, cityand state). We obtain our users consent prior to posting their testimonials onour site. We do this to protect your identity; however, please take care not toinclude any personally identifiable information within your submittedtestimonial as we cannot control other’s use of this information. Please be awarethat any personally identifiable information submitted within your testimonialcan be viewed by other visitors to the site and used to send you unsolicitedcommunication. We are not responsible for any personally identifiableinformation you choose to submit within your testimonial.

In addition to the above disclosure of policy and procedure, there are severalother facts that we believe you should be aware of when evaluating our privacypolicies and practices. These additional facts are:

· Signal Marine is not part of any licensing group.

· Signal Marine does not utilize any profile-based advertising on-site.

Blog and Forums Disclosure

If you use a bulletin board, blog, or chat room on this website, you should beaware that any personally identifiable information you submit there can beread, collected, or used by other users on these forums, and could be used tosend you unsolicited messages. We are not responsible for the personallyidentifiable information that you choose to submit in these forums.

Contacting Us

If you have any questions or concerns regarding our privacy policies andpractices we would truly like to hear from you. What are your concerns aboutprivacy? What can we do to explain the issue to you better? Please direct yourquestions, comments and concerns to us at

How to Verify, Correct or Remove Information inOur Database

You can verify your inclusion in our database (or review all of your personallyidentifiable information that we have collected and maintain) by accessing youraccount online or contacting us at

You can correct factual inaccuracies in your personally identifiableinformation or make updates by editing the information in your online accountor by sending us a request that credibly shows the error. To protect yourprivacy and security, we will take reasonable steps to verify your identitybefore making corrections.

You can remove yourself from our database by contacting us with a request to doso. Your removal shall not include removal from our order database if there isan actual transaction in your name. Although we will agree to protect yourpersonal information from future use, we cannot remove a record of a pasttransaction.

Hours of Operation

Monday - Thursday: 7:00am - 9:00pm (EST)
Friday: 7:00am - 7:00pm (EST)
Saturday: Closed
Sunday: Closed

Email for Returns:

Distribution Facility

22285 Roethel Drive
Novi, MI48375

Contact us:

22285 Roethel Drive
Novi, MI 48375


We do offer walk-in retail services at our location.
Pickuptimes must be scheduled by phone. Available pickup times occur Monday thruFriday, 8:00 AM - 5:00 PM. Customer pickup service is for U.S. residents only.